Refund Policy

Returns

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable.

Our return policy is valid for 90 days from the date of purchase. If 90 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Hats must have all original tags attached.

A receipt or proof of purchase is required to complete any return or exchange.
Please do not send your purchase back to the manufacturer.

Items that are not in original condition, are damaged, or are missing parts for reasons not due to our error are not eligible for a refund or exchange.
Returns received more than 90 days after delivery will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original method of payment. Please allow 7–10 business days for the refund to appear on your account after processing, depending on your bank or credit card provider.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before the refund is officially posted.
Contact your bank, as processing times can vary.

If you’ve completed these steps and still have not received your refund, please contact us at
customerservice@highcountrywesternwear.com

Sale Items (if applicable)

Sale items may be returned for a full refund as long as they are returned in original condition.

Exchanges (if applicable)

Items in original condition may be exchanged for another item or for in-store credit.
We only replace worn items if they are defective or damaged.

To initiate an exchange, please email
customerservice@highcountrywesternwear.com
and send your item to:

4900 Allison St
Arvada, CO 80002
United States

Missing Items (if applicable)

If an item is missing from your order, you must contact us within 72 hours of delivery.
Failure to notify us within this timeframe will result in no refund or replacement being issued.

Return Shipping

To return your product, please mail it to:

4900 Allison St
Arvada, CO 80002
United States

You are responsible for return shipping costs. Shipping fees are non-refundable.

Depending on your location, delivery times for exchanged items may vary.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

California Shipping & Product Restrictions

Due to California state laws and regulations, certain items sold on our website cannot be shipped to California. These restrictions may include, but are not limited to, products made from or containing specific animal materials or skins.

If an order is placed for an item that is restricted from shipment to California, the order will be canceled and refunded prior to shipment.

Refunds issued for canceled California-restricted orders will be processed back to the original method of payment. Please allow 7–10 business days for the refund to appear on your account after processing, depending on your financial institution.

It is the customer’s responsibility to review product descriptions and applicable shipping restrictions before placing an order. We are not able to make exceptions to California shipping laws.

*These refund policies apply to online purchases only. In-store refund policies may vary.