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- Gift Card
- Contact Us
- Services Offered In-Store
- Shipping Policy
- Refund Policy
- Home
-
New Arrivals
-
Boots
-
Men's Clothing
-
Women's Clothing
-
Children's Clothing
-
Footwear
-
Hats
-
Accessories
- Home Decor
-
Tack
-
Clearance
- Gift Card
- Contact Us
- Services Offered In-Store
- Shipping Policy
- Refund Policy
Terms and Conditions
Notice for Boot Orders
Please note that all boots are removed from their original manufacturer boxes and placed on the sales floor to be tried on prior to purchase. Boots are tried on indoors on carpet only and are sold in new, unworn condition.
Because boots are removed from their original boxes for display, boots purchased online may not ship in their original box or packaging.
Order Processing & Shipping
All orders are processed and shipped within 48 hours. Customers will receive an email notification once their order has been fulfilled and shipped.
Shipping times provided at checkout are estimates only and are not guaranteed. Once an order has been transferred to USPS or UPS, we are not responsible for carrier delays, weather-related issues, or service interruptions.
Large items, including hats, ship via ground service unless a different shipping method is selected at checkout.
Shipping Responsibility & Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to incorrect or incomplete addresses, refused deliveries, or unclaimed packages may incur additional shipping fees. Shipping charges are non-refundable.
If a package is delayed or lost, the customer must first contact the shipping carrier. Refunds or replacements will not be issued unless the carrier has officially confirmed the package as lost.
Missing items must be reported within 72 hours of delivery to be eligible for a replacement or refund.
Free Shipping Exclusions
Free shipping does not apply to:
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Orders containing hats
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Orders shipping to Alaska or Hawaii
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International orders
Customers shipping internationally or to Alaska or Hawaii are responsible for all shipping costs, including applicable taxes and duties.
Returns & Refunds (Online Orders Only)
Returns are accepted within 90 days of purchase. Items must be unused, in the same condition received, and returned with original packaging. Hats must have all original tags attached.
Customers are responsible for return shipping costs. Please do not send returns directly to the manufacturer.
Items returned damaged, worn, missing components, or outside the 90-day return window are not eligible for a refund or exchange.
Once a return is received and inspected, customers will be notified of approval or denial. Approved refunds will be issued to the original form of payment within a reasonable processing period.
Sale Items & Exchanges
Sale items may be returned for a refund if they meet return eligibility requirements.
Exchanges are accepted for items in original condition or may be issued as in-store credit. Worn items are only eligible for replacement if defective or damaged upon receipt.
Shipping Restrictions
Shipping is limited to eligible locations within the United States. We do not ship to Washington, DC or the State of New York.
Due to California state regulations, certain products made from specific leathers or animal materials cannot be shipped to California. Orders placed with restricted shipping addresses or containing restricted items may be canceled and refunded at our discretion.