Notice for Boot Orders

Please be aware that all of our boots are taken out of their original boxes and placed on the shelf to be tried on and sold. The boots are only tried on carpet and still in brand new condition. Because they are taken out of the original box, boots purchased online will not ship out in their original box or packaging.

All orders are fulfilled and shipped within 24-48hrs.

Shipping times are estimates and are not guaranteed by the shipping services. We do our absolute best to get orders out in a timely manner but once USPS or UPS takes possession of an order, we have no control over shipping delays. 

Customers will be notified by e-mail as orders are fulfilled and shipped.

Large items, like hats, will ship ground, unless customer specifies a different shipping method.

If an order needs to be returned, the customer is responsible for return shipping.

Refund Policy for Online Orders Only*
Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Hats must have all original tags on them.

To complete your return or exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for refund or exchange.
Any item that is returned more than 90 days after delivery will not be eligible for refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at highcountry.westernwear@yahoo.com.

Sale items (if applicable)
Sale items may be returned for a full refund as long as the items are in original condition.

Exchanges (if applicable)
We will exchange items in original condition for any other item or in-store credit. We only replace worn items if they are defective or damaged. If you need to make exchange, send us an email at highcountry.westernwear@yahoo.com and send your item to: 4900 Allison St Arvada Colorado US 80002.



Shipping
To return your product, you should mail your product to: 4900 Allison St Arvada Colorado US 80002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*These refund policies are only valid for online purchase. In-store purchase refund policy will vary.